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Frequently Asked Questions
Membership & ’Klippekort’:
- To change your membership, please write an email to: info@pwr8studio.com and we will change it for you.
- You may upgrade or downgrade your membership by writing a mail to info@pwr8studio.com.
- All membership changes require a minimum period of 3 months.
- Yes, please write an email to info@pwr8studio.com with the desired duration of the pause.
- You can pause your membership twice a year, thereafter you will have to pay a fee of 100.- DKK any time you pause your membership.
- The period while paused is a minimum of 2 weeks and maximum of 3 months at a time.
- Membership can be paused from the date the email is sent to info@pwr8studio.com
Note: If the payment falls before the pause of your membership, the payment will be processed, but the next payment will be postponed by the duration of your pause of membership.
Example: You have a payment date on the 4th, and your membership is scheduled to be paused from the 7th to the 21st. You will be charged on the 4th, but your payment date will be shifted by 14 days, to the 18th.
- You can book two classes per day.
- Yes, if you have a ‘klippekort’, you can book an extra seat for a friend.
- It is not possible to use an extra "klip", if there is a waiting list for the class.
- If you have an unlimited, 4x or 8x membership, you must buy an extra separate class in order to book an extra seat.
- Yes, then you just use an extra clip on your friend.
- It is not possible to use an extra "klip", if there is a waiting list for the class.
- Yes, you can as a new member.
- 1 Class ‘klippekort’ is valid for 90 days from the date of purchase.
- 5 Class and all other ‘klippekort’ are valid for one year from the date of purchase.
- The payment period runs from the date of purchase and 30 days onwards, so if you e.g. buy a membership on the 5th of a month, you will be charged again on the 5th of the following month.
Cancellation of classes:
- You are free to cancel a class up to 12 hours before the start of the class.
- You are free to cancel a class up to 48 hours before the start of the event.
- If you are subscribed to one of our memberships, you will receive a fee of DKK 100,- if you have not turned up for a class. As we often have waiting lists for many of our classes, we encourage you to sign off the class, even if it is after the 12-hour deadline, then others can get the opportunity to train instead.
- If you are subscribed to one of our memberships, you will receive a fee of DKK 50 if you cancel the class after the 12-hour cancellation deadline, and you give others the opportunity to train instead.
- You lose a clip if you cancel you spot on a class after the 12-hour cancellation deadline- i.e. you will not get the clip you used when registering to the class back.
- Unfortunately, we cannot refund cuts or fees due to illness or other events that would prevent you from participating in an hour after the 12-hour cancellation deadline.
Good to know when joining the classes:
- The most optimal is to wear a pair of Toe Sox, which can be purchased in our studios priced at 125, - DKK. You can also train with regular socks, as there is a non-slip mat you can use during the class.
- Please do not train with bare feet on the reformer for hygienic reasons.
- You must bring indoor training/running shoes to Burn&Build.
- Yes, please bring a towel to all our warm classes.
other:
- You can either write an email to info@pwr8studio.com or call 30439022 Mon-Fri between 09.00-12.00 o’clock and Wed. from 13.00-16.00 o’clock.
- We have a lost property box in both our studios. Ask our front staff or instructors the next time you come to the studio in question.
- If there is room on one of the other classes, you may be allowed to join. We urge you to agree this directly with the instructor in question on the class.
- No, we do not offer a student/pensioner discount.
- Yes, it will appear on the team schedule if the entire class is conducted in English.
- Yes, you can. If you make the instructor aware that you do not understand Danish, he/she will translate the most important cues into English along the way, but the class is primarily taught in Danish.
- You can either access our schedules on our website.
- You can also download our app 'PWR.8 Studio'.