Membership & ’Klippekort’:
Can I change my membership myself?
- To change your membership, please write an email to: info@pwr8studio.com and we will change it for you.
How many times and for how long can I suspend my membership?
- Yes, please write an email to info@pwr8studio.com with the desired suspension period.
- You can suspend your membership twice a year, thereafter you will have to pay a fee of 100.- DKK any time you suspend your membership.
- The suspension period is a minimum of 2 weeks and maximum of 3 months at a time.
How many bookings can I make per day?
- You can book two classes per day.
Can I bring a friend to my membership?
- Yes, if you have a ‘klippekort’, you can book an extra seat for a friend.
- If you have an unlimited, 4x or 8x membership, you must buy an extra separate class in order to book an extra seat.
Can I bring a friend on my ‘klippekort’?
- Yes, then you just use an extra clip on your friend.
Can you buy both New 1 Class Klippekort and New 5 Classes Klippekort?
- Yes, you can as a new member.
How long are the ‘klippekort’ valid for?
- 1 Class ‘klippekort’ is valid for 30 days from the date of purchase.
- 5 Class and all other ‘klippekort’ are valid for one year from the date of purchase.
What is the payment period for memberships?
- The payment period runs from the date of purchase and 30 days onwards, so if you e.g. buy a membership on the 5th of a month, you will be charged again on the 5th of the following month.
Cancellation of classes:
What is the deadline for canceling a class?
- You are free to cancel a class up to 12 hours before the start of the class.
Why have I received a fee of DKK 100, -?
- If you are subscribed to one of our memberships, you will receive a fee of DKK 100,
- if you have not turned up for a class. As we often have waiting lists for many of our classes, we encourage you to sign off the class, even if it is after the 12-hour deadline, then others can get the opportunity to train instead.
Why have I received a fee of DKK 50?
- If you are subscribed to one of our memberships, you will receive a fee of DKK 50 if you cancel the class after the 12-hour cancellation deadline, and you give others the opportunity to train instead.
What is the cancellation policy when I have a ‘kllippekort’?
- You lose a clip if you cancel you spot on a class after the 12-hour cancellation deadline- i.e. you will not get the clip you used when registering to the class back.
What happens if I get sick or I'm prevented from participating after the 12-hourcancellation deadline?
- Unfortunately, we cannot refund cuts or fees due to illness or other events that would prevent you from participating in an hour after the 12-hour cancellation deadline.
Good to know when joining the classes:
What footwear should I use to train in Reformer Pilates:
- The most optimal is to wear a pair of Toe Sox, which can be purchased in our studios priced at 125, - DKK. You can also train with regular socks, as there is a non-slip mat you can use during the class.
- Please do not train with bare feet on the reformer for hygienic reasons.
What footwear should I use to train on Burn&Build classes?
- You must bring indoor training/running shoes to Burn&Build.
Do I need to bring a towel to warm classes?
- Yes, please bring a towel to all our warm classes.
Other:
How do I contact PWR.8 Studio?
- You can either write an email to info@pwr8.studio.com or call 30439022 Mon-Fri between 09.00-12.00 o’clock and Wed. from 13.00-16.00 o’clock.
I have forgotten something in one of the studies, what do I do?
- We have a lost property box in both our studios. Ask our front staff or instructors the next time you come to the studio in question.
There are waiting lists for many of your classes, how do I join a class?
- We are aware that we often have quite long waiting lists for many of our classes. However, it often turns out that there are vacant places after the waiting list has been deleted which is 12 hours before the start of the class.
I am registered for a PWR.8 Mom&Baby Bootcamp, but there are times when I do not havethe opportunity to participate. Can I get a place on one of the other classes of anotherPWR.8 Mom&Baby bootcamps that train on other days?
- If there is room on one of the other classes, you may be allowed to join. We urge you to agree this directly with the instructor in question on the class.
Do you offer a student/pensioner discount?
- No, we do not offer a student/pensioner discount.
Do you offer classes thought only in English?
- Yes, it will appear on the team schedule if the entire class is conducted in English.
Can I train on the 'non-English classes' if I don't understand Danish?
- Yes, you can. If you make the instructor aware that you do not understand Danish, he/she will translate the most important cues into English along the way, but the class is primarily taught in Danish.
Where can I see which classes you offer on the schedules?
- You can either access our schedules on our website www.pwr8.com
- You can also download our app 'PWR.8 Studio'.