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Frequently Asked Questions
Membership & ’Klippekort’:
- To change your membership, please write an email to: info@pwr8studio.com and we will change it for you.
- You may upgrade or downgrade your membership by writing a mail to info@pwr8studio.com.
- All membership changes require a minimum period of 3 months.
- (New changes to the membership can be done after 3 months)
- Yes, please write an email to info@pwr8studio.com with the desired suspension period.
- You can suspend your membership twice a year, thereafter you will have to pay a fee of 100.- DKK any time you suspend your membership.
- The suspension period is a minimum of 2 weeks and maximum of 3 months at a time.
- Membership can be suspended from the date the email is sent to info@pwr8studio.com
- You can book two classes per day.
- Yes, if you have a ‘klippekort’, you can book an extra seat for a friend.
- It is not possible to use an extra "klip", if there is a waiting list for the class.
- If you have an unlimited, 4x or 8x membership, you must buy an extra separate class in order to book an extra seat.
- Yes, then you just use an extra clip on your friend.
- It is not possible to use an extra "klip", if there is a waiting list for the class.
- Yes, you can as a new member.
- 1 Class ‘klippekort’ is valid for 90 days from the date of purchase.
- 5 Class and all other ‘klippekort’ are valid for one year from the date of purchase.
- The payment period runs from the date of purchase and 30 days onwards, so if you e.g. buy a membership on the 5th of a month, you will be charged again on the 5th of the following month.
Cancellation of classes:
- You are free to cancel a class up to 12 hours before the start of the class.
- You are free to cancel a class up to 48 hours before the start of the event.
- If you are subscribed to one of our memberships, you will receive a fee of DKK 100,- if you have not turned up for a class. As we often have waiting lists for many of our classes, we encourage you to sign off the class, even if it is after the 12-hour deadline, then others can get the opportunity to train instead.
- If you are subscribed to one of our memberships, you will receive a fee of DKK 50 if you cancel the class after the 12-hour cancellation deadline, and you give others the opportunity to train instead.
- You lose a clip if you cancel you spot on a class after the 12-hour cancellation deadline- i.e. you will not get the clip you used when registering to the class back.
- Unfortunately, we cannot refund cuts or fees due to illness or other events that would prevent you from participating in an hour after the 12-hour cancellation deadline.
Good to know when joining the classes:
- The most optimal is to wear a pair of Toe Sox, which can be purchased in our studios priced at 125, - DKK. You can also train with regular socks, as there is a non-slip mat you can use during the class.
- Please do not train with bare feet on the reformer for hygienic reasons.
- You must bring indoor training/running shoes to Burn&Build.
- Yes, please bring a towel to all our warm classes.
other:
- You can either write an email to info@pwr8.studio.com or call 30439022 Mon-Fri between 09.00-12.00 o’clock and Wed. from 13.00-16.00 o’clock.
- We have a lost property box in both our studios. Ask our front staff or instructors the next time you come to the studio in question.
- If there is room on one of the other classes, you may be allowed to join. We urge you to agree this directly with the instructor in question on the class.
- No, we do not offer a student/pensioner discount.
- Yes, it will appear on the team schedule if the entire class is conducted in English.
- Yes, you can. If you make the instructor aware that you do not understand Danish, he/she will translate the most important cues into English along the way, but the class is primarily taught in Danish.
- You can either access our schedules on our website www.pwr8.com
- You can also download our app 'PWR.8 Studio'.